DATA PROTECTION
This Privacy Policy explains how borneo77 collects, uses, stores, and protects your personal data. Your privacy matters to us — this document tells you exactly what we do with your information and what rights you have.
OUR PRIVACY COMMITMENTS
All personal data stored by borneo77 is encrypted at rest using industry-standard AES-256 encryption. Your information is never stored in plaintext on our systems.
borneo77 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only as described in this Privacy Policy.
All data transmitted between your device and borneo77 is protected by 256-bit SSL/TLS encryption, the same standard used by global financial institutions.
You have the right to access, correct, and request deletion of your personal data held by borneo77, subject to legal and regulatory retention obligations.
borneo77 retains personal data only for as long as necessary for the purposes described in this Policy or as required by applicable law — typically five to seven years for financial records.
Our data practices comply with the requirements of our international gaming licence authority and applicable data protection frameworks governing the jurisdictions in which we operate.
1.1 This Privacy Policy ("Policy") describes how borneo77 ("borneo77," "we," "us," "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you," "Player," "User") who access or use the borneo77 online casino and sportsbook platform available at borneo77.club ("Platform").
1.2 This Policy applies to all personal data processed by borneo77 in connection with the Platform, including data collected during account registration, deposits, gameplay, customer support interactions, and marketing communications.
1.3 By registering an account with borneo77, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the Platform.
1.4 This Policy should be read alongside the borneo77 Terms & Conditions and Responsible Gaming Policy, which collectively govern your use of the Platform.
2.1 For the purposes of applicable data protection law, borneo77 is the data controller in respect of personal data collected and processed through the Platform. As data controller, borneo77 determines the purposes and means of processing your personal data.
2.2 Where borneo77 engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, or analytics platforms), those third parties act as data processors under instructions from borneo77 and are contractually bound to process data only for the purposes specified by borneo77 and in compliance with applicable law.
2.3 Contact information for data protection enquiries is set out in Section 16 of this Policy.
3.1 borneo77 collects the following categories of personal data:
| Category | Data Elements | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number (MyKad / passport) | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communications, OTP delivery, regulatory correspondence |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction history, deposit and withdrawal records | Payment processing, AML compliance, audit trail |
| Account Data | Username, login credentials (hashed), account preferences, VIP tier, bonus history, responsible gaming settings | Account management, product personalisation, player protection |
| Gaming Data | Game sessions, bet amounts, game outcomes, session duration, win/loss records | Game provision, dispute resolution, responsible gaming monitoring, regulatory reporting |
| Technical Data | IP address, device type and identifier, browser type and version, operating system, session tokens, geolocation (country level) | Security monitoring, fraud prevention, platform optimisation |
| Communications Data | Customer support chat transcripts, email correspondence, survey responses | Customer support, dispute resolution, service improvement |
| Marketing Data | Communication preferences, promotional interaction history | Marketing (where consent is given), offer personalisation |
3.2 borneo77 does not intentionally collect special category data (sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless required for specific legal compliance purposes, in which case your explicit consent will be sought.
4.1 Direct Collection. The majority of personal data borneo77 holds about you is provided directly by you during the registration process, KYC submission, payment transactions, and customer support interactions.
4.2 Automated Collection. Technical data is collected automatically when you interact with the Platform, including through cookies, server logs, and session tracking technologies. See Section 8 for details on cookies and tracking.
4.3 Third-Party Sources. borneo77 may receive identity verification data from third-party KYC service providers who cross-reference your submitted documents against official databases. Financial data may be supplemented by payment processors. Fraud screening data may be received from fraud prevention service providers.
4.4 Publicly Available Sources. In certain circumstances, borneo77 may verify information against publicly available sources (such as sanctions lists, politically exposed persons databases, or adverse media) as part of its anti-money laundering and know-your-customer compliance obligations.
5.1 borneo77 processes your personal data only where it has a lawful basis to do so. The following lawful bases apply to borneo77's data processing activities:
6.1 borneo77 uses your personal data for the following purposes:
6.2 borneo77 does not use your personal data to make solely automated decisions that produce legal or similarly significant effects on you, without providing the opportunity for human review upon request.
7.1 borneo77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
7.2 borneo77 may share your personal data with the following categories of recipients, only to the extent necessary for the specified purpose:
7.3 In the event of a merger, acquisition, or sale of all or substantially all of borneo77's assets, personal data held by borneo77 may be transferred to the successor entity, subject to equivalent data protection obligations. You will be notified of any such transfer via the email address on file.
8.1 borneo77 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device that help us recognise returning users, maintain session state, and analyse Platform usage.
8.2 borneo77 uses the following categories of cookies:
8.3 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Withdrawing consent for marketing cookies will not affect your access to games or account features.
9.1 borneo77 retains personal data for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law and regulatory obligations.
9.2 Indicative retention periods:
9.3 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with borneo77's data disposal procedures.
10.1 borneo77 operates under international jurisdiction and some of the third-party service providers described in Section 7 may process your personal data outside of Malaysia. Where personal data is transferred internationally, borneo77 ensures that appropriate safeguards are in place.
10.2 Appropriate safeguards may include: contractual data transfer agreements incorporating standard data protection clauses; transfer to jurisdictions recognised as providing adequate levels of data protection; or other mechanisms recognised under applicable data protection law.
10.3 You may request information about the specific safeguards applied to any international transfer of your data by contacting borneo77 at the address provided in Section 16.
11.1 Subject to applicable law and the limitations described below, you have the following rights in relation to your personal data held by borneo77:
11.2 Limitations. The exercise of the above rights is subject to applicable legal and regulatory obligations. In particular, borneo77 is required to retain certain personal data (including identity, financial, and gaming records) for defined periods under gaming licence conditions and financial law. Requests for erasure that conflict with mandatory retention obligations will be partially fulfilled — data will be restricted from active use but retained in compliant archival systems until the retention period expires.
11.3 To exercise any of the above rights, please submit a written request to [email protected] with "Data Rights Request" in the subject line. borneo77 will respond within thirty (30) days of receiving a valid, verified request. Identity verification may be required before a request is actioned.
12.1 The borneo77 Platform is strictly restricted to adults aged 21 years and above. borneo77 does not knowingly collect personal data from individuals under the age of 21.
12.2 If borneo77 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, any winnings will be voided, and the data will be deleted (subject to any legal obligations to retain records of the age verification failure).
12.3 If you believe that borneo77 may have inadvertently collected data from an underage individual, please contact us immediately at [email protected].
13.1 borneo77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:
13.2 Notwithstanding the measures described above, no method of electronic transmission or storage is 100% secure. borneo77 cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials and for notifying borneo77 immediately upon becoming aware of any unauthorised access to your account.
14.1 borneo77 may send you promotional communications — including bonus offers, game updates, VIP tier notifications, and seasonal promotions — via email, SMS, or in-platform messaging, where you have consented to receive such communications.
14.2 You may opt out of marketing communications at any time by: (a) clicking the "unsubscribe" link included in every marketing email; (b) updating your communication preferences in your borneo77 account settings; or (c) contacting our support team. Withdrawal of marketing consent does not affect your ability to use the Platform or receive transactional communications relating to your account.
14.3 borneo77 does not send unsolicited marketing communications to individuals who have not registered an account on the Platform. If you receive unexpected communications purportedly from borneo77, please report them to [email protected] as they may be phishing attempts.
15.1 borneo77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this Policy will be updated to reflect the date of any material change.
15.2 For material changes — particularly those that affect your rights or how borneo77 uses your data — borneo77 will provide notice via the email address registered to your account or through a prominent notification on the Platform at least fourteen (14) days before the change takes effect.
15.3 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
16.1 For any questions, concerns, or requests relating to this Privacy Policy or to the personal data borneo77 holds about you, please contact our data protection team:
16.2 If you are not satisfied with borneo77's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. Malaysian residents may contact the Personal Data Protection Department (JPDP) of Malaysia with any concerns about the processing of their personal data.
16.3 borneo77 takes all privacy complaints seriously and will investigate each complaint received. You will receive a written response to any formal complaint within thirty (30) business days.
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